Licence & billing
Lost your key, wrong email at checkout, or moving to a new PC? Email us from the address you bought with.
Email support
The fastest way to reach us. Include your app version and, for licence issues, your order email.
Response time
We aim to reply within one to two business days. There is no phone line — email only.
Common questions
My free trial has ended
The free trial covers 30 days of full access from first install. Once it ends, downloads stop until you enter a licence key.
I bought a licence but did not get a key
Check your spam folder first. If it is not there within a few hours, email us with your order reference and we will resend it.
My key will not activate
The name and email must exactly match what you used at purchase, and the computer needs internet for the first activation. A key covers 3 computers — use Deactivate on an old one to free a slot.
A course will not download / stops early
Make sure you are signed in on that platform and have loaded a fresh cookies file. DRM-protected video (MasterClass, Skillshare) is not supported. Use Pause then Resume to continue an interrupted download.
Move my licence to a new computer
On the old computer open License and click Deactivate, then activate on the new one with the same name, email and key.